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Traveller Reviews

See what travellers say about their Encounters Travel experiences across Egypt and beyond.

4.7/5
Based on 1,735 reviews with a rating
5
80.9%
4
12.6%
3
3%
2
2.2%
1
1.3%
36
Tours Reviewed
25
Destination Countries
4.7
Average Rating
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Best of Israel and Jordan - Caution

BEWARE - The Best of Israel and Jordan is NOT HOSTED by Encounters. I spent 5 nights in a different hotel from the remainder of the group including a slum for two nights in Tiberius. Note that I was on the same board as other members of the group. Also, this is also NOT A CONTINUOUS TOUR. The Jordon portion is a separate tour with a separate guide, including a …

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RT
Rose T 1 May 2023
tripadvisor Best of Israel & Jordan
Jordan

Jordan & Egypt Express

I have originally booked Jordan and Egypt Express via Clymb website and later learned that this trip is organized by Encounters. Previously, I have never heard of them. My trip was scheduled for 2020 but unfortunately cancelled due to pandemic. After the cancellation, I have spent 2 years trying to get a refund from Encounters. I had to charge back adds on (hotel and add on tours) that I prepaid …

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L
Lucyan 1 Apr 2022
tripadvisor
Egypt

Unethical company, not customer centric

I took their jordan on a shoe string tour.their pickup, drop, hotel arrangements were excellent. But their guide services was rotten. They first took us to Jerash and the place is vast and crowded. Their guide, Mr.Khalid, lost me. I am 64 years old, travelling solo and the company said i got lost on purpose. Ridiculous. I had to pay 20 JD to another english speaking guide to find my …

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B
Bhanuraman2003 1 Oct 2019
tripadvisor
Jordan

Beware booking Jordan Explorer package …

Beware booking Jordan Explorer package with Encounters Travel What we thought we had booked turned out to be very different from what we actually got! Our tour included; • staying at 2 named hotels (both of which were changed for substantially inferior hotels at short notice) • transport via AC coach (which in our case had faulty AC) • a maximum tour group size (which was exceeded) • and a …

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C
CBL 29 Dec 2017
trustpilot
Jordan

Encounters Travel Jordan Explorer

Beware booking Jordan Explorer package with Encounters Travel What we thought we had booked turned out to be very different from what we actually got! Our tour included; • staying at 2 named hotels (both of which were changed for substantially inferior hotels at short notice) • transport via AC coach (which in our case had faulty AC) • a maximum tour group size (which was exceeded) • and a …

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J
JillB105 1 Nov 2017
tripadvisor
Jordan

Scam becareful

Scam never return my call. I bought a trip to Jordan and with the Hamas war going on I tried several times to call them and it was always close. So finally someone call Me just to ask me for confirmation and I told them I was not goin because of war nearby. And they said I would not get my full refund. I paid 1600. And I was only …

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LR
L RG 14 Nov 2023
trustpilot
Jordan

Wrong descriptions

I am writing on the behalf of my personal experience with Encounters blended in with issues from others in our group. Since 2019, I have been trying to go on the Egypt/ Jordan Express. 2 cancellations later with the onslaught of Covid, I finally made my dream come true. The trip of a lifetime was built up to high expectations and excitement. But also with some nerves that it might …

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J
jenmustfly 1 Apr 2022
tripadvisor
Egypt

Jordan on a shoestring

Encounters Travel passed our tour booking onto local Al-Thuraya Travel and I believe this is why we received substandard service. No meet and greet at airport, after four phone calls and waiting for over an hour driver finally turned up. Itinerary, received a few days before travelling, stated Amman International Hotel but were taken to the Signature Hotel, definitely not four stars, wet towels and other problems with room. Next …

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TB
Tom Bradshaw 1 Mar 2019
tripadvisor
Jordan
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