The service was generally prompt and courteous with many details provided for the questions. The service was very good!
I thought that booking through Encounters was a smooth and easy process. We would definitely use them again. In Turkey they were represented by Fez travel who were also excellent.
Well, where to begin... The whole tour has been awesome. I cant think of a better way to spend a week than meeting new people and exploring hidden gems of Thailand. Luke and Joe sure know how to look after people and their knowledge of Thai culture and areas knows no bounds. (I am writing this sat on Kophangan beach which is the last part of the tour. I can …
Really good, travelled with twice and would recommend
Good service in processing registration, arranging extras, and providing information
Fast responses and easily accessible information, excellent website
Ant was great. Personable, great response rate, great customer service.
Very prompt service. They always responded to my queries in a friendly and professional manner. I would use again.
The tour guide was personable and engaged with the group and accommodated us in making the tour enjoyable. He went beyond and above at times.
Some of the information that we received about the tour, including the itinerary and hotels, were incorrect. But the time at which the information was provided in the lead up to the tour was good.
Encounters Travel were very helpful with any queries I had and kept us informed/updated regarding our travels arrangements and our itinerary.
Very well organized travel agency. Always reachable on phone (which is a highlight because nowadays that is a rare privilege).