booking trip was easy and follow-up questions promptly answered by friendly staff.
The tour guide was exceptional - perhaps a bit too much information on the first day on the coach. Non-stop talking for 2.h hours. But otherwise fantastic.
Got the tour on living social deal, tour was good value for the special price. Easy to book and good itinerary and info provided for the tour.
Great tour, excellent guide and hotels that surpassed expectations.
Fantastic, friendly, knowledgeable tour guide. Couldn't have been better!
It was a wonderful trip , extremely well organised and with a superb guide - friendly, thoughtful and knowledgeable with a driver to match. We were a small party of 13 different ages and types and from the start we got on well. I and my husband were the oldies of the party and everyone was very kind to us if the terrain got rough. The choice of places to …
The Moroccan Mosaic 9 day tour was my first ever group tour and at first I was skeptical on whether I would enjoy it but once I met the guide and group of travelers my mind was put at ease. The guide was a fun, lively, friendly and helpful local man who just wanted to make sure I was happy and comfortable. The group were a fantastic mix of gender, …
The person we dealt with at Encounters (Will) responded to our queries and was able to organise a tour for the 2 of us.
Everything was excellent. .. highly recommend.
Customer service prior to trip was great. Guides were amazing. Food was average. Itinerary was alright but needs improvement.
Great service - went out of their way to help me book my flight from Montreal instead of Washington
staff informed and capable