Destinations

Everything was efficient and timely except it would have been better to have our international flight information sooner. Not knowing the carrier and detailed flight information severely limited our ability to select good seats and plan for luggage restrictions. Efficient service is expected but more customer focused hospitality would have achieved a 5 star rating.
This was a great trip and worth every penny. Our Egyptologist tour guide was 'Big Mo' which made all the difference. He was knowledgeable, kind, and hospitable. He made sure we had a solid introduction to each tour site and then was available for more detailed information if we wanted. Book a tour with 'Big Mo' if at all possible!

Waleed our tour guide was beyond fabulous and catered for everyone's needs, nothing was too much for him. The service and information provided prior to the holiday was of an excellent standard and set the scene for the holiday. Being met at the airport upon arrival calmed everyone's nerves and set the standard of support for the remainder of the holiday.
A little rough and ready in places, overnight train and sleeping on the felucca, but still these and others are experiences that I would never have normally opted for but I am glad I did as I completely enjoyed them. The optional balloon ride, even if you are frightened of heights, like me, is a must.

All very good, easy to book and communication well received. Our only problem we had was we were given the wrong hotel name on our Itinerery to where we should have been staying, which caused allot of confusion with our pick up, and we ended up staying a night in a different hotel, but it was all sorted out in the morning by hotel staff
Hotels were all very nice with friendly helpful staff, our guide communicated well with us informing us of pick up and drop off times etc, The tour was well planned out, The tour guide was very knowlegable, and did well at communicating in 3 different languages to our group. It was a good way of seeing many different places in Morocco that we would not have seen had we not done the tour

Excellent service! Very professional and well organized! No problems whatsoever!
Awesome holiday! Fantastic experiences in a absolutely wonderful country. Truly enjoyed the people, their culture and history. *On this particular trip, I would advise taking in-country flights over rail travel for overnight transit based on price and amenities.

Customer service was excellent. Every time I sent an email, I received a response very quickly. I took a trip last year and had to continually contact the company for responses, so getting detailed answers quickly was great and appreciated. In all honesty, not getting ignored after paying is a sign of a great company that cares about their client.
I enjoyed the trip. Only issue is that the tour guide changed a part of the trip because he didn't want us to do something. Not the fault of encounters. But otherwise the trip was great. I would like to say that travelling from Fez to Marrakech should be on a plane or train. Driving was too long and wasted a day.